FAQ

Opening hours

  • What time does the Museum open?

    The Museum is open from 10:00 A.M. to 6:00 P.M. (the doors close 30 minutes before closing time). Depending on the exhibition, opening hours may be extended on Fridays.
    Opening hours may vary. Please check on the Exhibitions webpage or call Hello dial 050-5541-8600.
    For details, see Information for visit

  • What day is the Museum closed?

    The Museum is closed every Monday unless it is a public holiday, when a new exhibition is being installed, and over the New Year period. The Museum will from time to time have openings and closures on other days, so please check on the Exhibitions webpage or call Hello dial 050-5541-8600.
    For details, see Information for visit

Access

  • How do I get to the Museum?

    Five minutes’ walk from Shinjuku Station (JR, Keio, or Odakyu lines)
    Five minutes’ walk from Shinjuku Station or Nishi-Shinjuku Station on the Tokyo Metro Marunouchi Line
    Five minutes’ walk from West Exit of Shinjuku Station on the Toei Oedo Line
    Ten minutes’ walk from Shinjuku Station on the Toei Oedo Line
    Ten minutes’ walk from Shinjuku Station on the Keio New Line
    Ten minutes’ walk from Shinjuku Station on the Toei Shinjuku Line
    For details, see Information.

  • Is there parking?

    The Museum does not have its own parking area, but there is a parking lot under the building next door, Sompo Japan Headquarters Buliding. (Tariff: 300 yen per half hour)
    For details, see Information.

  • Do buses stop outside?

    There is no parking for buses.

Admission charges

  • How much does admission cost?

    It depends on the exhibition. Please check for details on the Exhibitions webpage. There is free entry for children of under age 18 with ID and below. Children of under age 18 with ID students are required to present their student handbook.

Exhibitions and exhibits

  • Is Sunflowers (Van Gogh) always on display? And it is possible to view Sunflowers exclusively?

    Yes, it is on display whenever the Museum is open.
    The permanent collection is in a corner at the far end of the Exhibition Hall, so all exhibitions are to be viewed at the same time.
    For details, see Information for visit

  • What is the schedule for upcoming exhibitions?

  • How long will I need to spend at the Museum to see the full display?

    Depending on the exhibition, around 40 minutes.
    For details, see Facility information

  • Do you have audio guides?

    It depends on the exhibition.

  • Can electronic devices such as computers and smartphone be used in the Exhibitions Hall? And can I take photographs or film in the Museum?

    Except for telephone calls and filming, devices may be used. Please beware of operating noise and backlighting when in use. However, we may ask you to refrain from using a device if it risks impeding the view of other visitors. And in principle, photography and filming are not permitted in the Exhibition Hall. Should there be any exhibitions for which photography or filming is allowed, this will be noted on the Exhibitions webpage.

  • Can I use writing implements in the Exhibition Hall ? And can I copy the works of art?

    Writing implements other than pencils may not be used. Please also refrain from using colored pencils or sharp pencils.
    And you cannot copy the art, but you may make sketches (pencils only. Colored pencils, ballpoint pens and sharp pencils are not permitted). However, we may ask you to refrain from sketching if it risks impeding the view of other visitors.
    For details, see Rules of etiquette

Use of facilities

  • Do you have storage lockers?

    Yes, on the 1st floor. Lockers are free of charge (coin not required).If these are insufficient, we will keep the luggage at the Museum of Art Reception on the 1st floor.

  • I would like to take my medicine.

    Please do so at the 1st floor Museum of Art lobby or 2nd floor.
    If you require water, there is a vending machine in the 2nd floor.
    In principle,no food or drink is allowed on the exhibition floors. Please also refrain from chewing gum and eating candy on the exhibition floors.

  • Can I enter the Museum with my wheelchair? Is there a toilet for wheelchair users?Can I borrow a wheelchair?

    Yes.
    There is a wheelchair-accessible toilet in the 2nd and 5th floors.
    We have wheelchairs available to borrow. Please alert Reception if you wish to use one.

    *Please note that a limited number of wheelchairs are available.

  • Are infants and young children allowed to enter the Museum? Is there a space for nursing and nappy changing?

    There is no restriction on infants and young children coming to the Museum, but they will need to be escorted by the carer. However, we may ask you to temporarily leave the hall if there is a risk of impeding the experience of other visitors.
    There is nursing and nappy changing space in the 2nd floors.

  • Can I bring a baby stroller into the Exhibition Hall?

    Yes. However, for the sake of safety, we ask you to refrain from bringing a stroller into the Hall when it is crowded.

    *We have no stroller to lend.

  • Is it possible to visit the Museum Shop only?

    Yes, Please alert staff.
    For details, see Museum Shop & Café

  • Is there a café?

    Yes, there is in the 2nd floor. It opens only on weekends and public holidays during exhibition periods. (Opening hours: 11.30 A.M to 5.00 P.M.)
    For details, see Museum Shop & Café